Supportive Housing Case Manager (Full-Time)

Who We Are

Project for Pride in Living, Inc. (PPL) is a nonprofit organization dedicated to empowering low-income people to become self-reliant through integrated services. When joining PPL, you become a part of a diverse team whose goal is to assist our residents and communities with the groundwork they need, not only to survive, but also to thrive. We are eager to welcome others to our team who are dedicated to serving our residents and pursuing our mission to build the hope, assets, and self-reliance of individuals and families who have lower incomes by providing transformative affordable housing and employment readiness services.

Job Summary


NAIOP provides strong advocacy, education and business opportunities and connects its members through a powerful North American Network.


PPL is in search of an experienced Family Services Coordinator II to join our Resident Services Family Supportive Housing team. This position provides case management and direct service with a focus on helping participants find and keep housing.

The ideal candidate will have a working knowledge of assessments, plan development and monitoring, referrals, coordination, and advocacy with necessary resources and benefits. The preferred candidate will use a Person-Centered, Harm Reduction, and Housing First approach to partner with participants from diverse communities who have experienced homelessness and behavioral health challenges. The ideal Family Services Coordinator will be comfortable building positive relationships with a caseload of families/individuals and meeting regularly in their homes or the community.

Now is a great time to join our growing and passionate resident services team as we work to strengthen resident stability through supportive services.

Job duties and responsibilities include:

  • Engage with participants to assess their strengths/barriers and create customized participant-driven housing stability plans. Update and modify to reflect current goals, needs, and housing retention barriers.
  • Support participants through the housing application process and provide transition services as they prepare to move-in and set up a home.
  • Provide tenancy sustaining services to include understanding the lease, communicating with property management, managing neighbor conflict, paying rent on time, and addressing other behaviors that may jeopardize housing.
  • Utilize skills and community resources to provide crisis prevention and intervention.
  • Support strategies to promote the neighborhood, apartment building, and personal safety.
  • Support participant health and wellness through connections to physical, mental health, and recovery resources.
  • Assist participants in maintaining or increasing income through benefits assistance or involvement with volunteering, education, and employment activities.
  • Help participants navigate transportation needs, including access to bus tokens, gas cards, and driving residents to appointments in personal or PPL vehicles.
  • Work with the team and participants to plan and facilitate community-building activities, resident meetings, and engagement with the broader community. Help residents build social support with family, peers, neighbors, etc.
  • Coordinate and lead workshops on topics such as housing, financial literacy, employment & technology, parenting, DBT skills, etc.
  • Support parents with educational advocacy and navigating systems (early learning, schools, child protection, mental health, etc.).
  • Provide leadership over site-specific responsibilities, including but not limited to: site team meetings, budget logs, and community partnerships.
  • Provide peer support and role modeling to the team.
  • Provide and or facilitate translation and interpreting services.
  • Communicate and coordinate services with all team members and other needed internal and external stakeholders.

A detailed job description is available upon request or when selected for the next phase of the hiring process.

Supervisory Responsibilities:

This position does supervise others.

Education and Experience:

  • Prefer Bachelor’s Degree in Human Services, Social Work, or related field, but Associates Degree and experience with the target population may be considered as a substitute for some education.
  • 4-5 years of experience in providing services to individuals or families with behavioral health challenges and or in a supportive housing environment.
  • Experience providing support to individuals with mental health and or chemical health challenges.
  • Self-starter with excellent verbal and written communication skills.
  • Ability to respond to the unique cultural, economic, and social needs and resources of residents, using these unique resources to meet their goals.
  • Case management experience and ability to develop supportive housing service plans.
  • Experience recognizing and addressing mental health challenges, chemical dependency, and other problematic behaviors.
  • Strong group facilitation, mediation, interpersonal, organizational, and outreach skills.
  • Proficient multitasking, time, and change management skills. Ability to work independently and as a team member.
  • Maintain confidentiality and boundaries in all interactions with residents, staff, volunteers, and the public.
  • Must have a valid driver’s license, a good driving record, proof of insurance, and a reliable vehicle.
  • Experience with Motivational Interviewing, Person-Centered, or DBT skills a bonus.


Health & Dental; Employer Paid Short & Long Term Disability Insurance, Employer Paid Life Insurance; Paid Parental Leave; Voluntary Life Insurance; Health Savings Account (HSA) or Flexible Spending Account (FSA); PTO & Paid Holidays; 403(b) Retirement Plan with Employer Match; Summer half-day Fridays; an impactful presence in an organization that makes a difference in many lives.


$20.19-$22.11/hr., DOQ


Mondays - Fridays, 8:30 am - 4:30 pm, plus two evening hours on Tuesdays and Thursdays.

Application Process:

The process includes phone screens and in-person interviews, reference, and background checks for final candidates. PPL strives to be an equitable and inclusive organization committed to elevating the voices of the communities we serve those who are disproportionately affected by systemic inequities. Persons of color, women, members of the LGBTQ community, veterans, and individuals with disabilities are strongly encouraged to apply. Qualified candidates can apply online via Include a cover letter and resume.

PPL is an EEO/AA employer. PPL participates in the federal E-verify program to confirm the identity and employment authorization of all newly hired employees.

In compliance with the Americans with Disabilities Act, the organization will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.